Effective Date: 05-01-2025

Big Ink Graphics (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our website, services, and communication channels, including SMS messaging.

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1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing/shipping address, and other contact details you provide when requesting quotes, placing an order, or communicating with us.

• Project Files and Graphics: Any artwork, designs, or specifications you send to us.

• Usage Data: Website interaction data such as pages visited, time spent, and IP address.

• Communication Data: Any correspondence, including phone calls, emails, and text messages exchanged with our team or automated systems.

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2. How We Use Your Information

We use your information to:

• Provide and manage printing and design services

• Process and fulfill orders

• Respond to inquiries and support requests

• Send service updates, project confirmations, and order notifications

• Improve our website and services

• Send promotional or informational messages with your consent

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3. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

• Trusted service providers who assist in running our business (e.g., payment processors, CRM platforms)

• Legal authorities when required by law or to protect our rights

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4. Messaging Compliance

Big Ink Graphics uses SMS (text messaging) as a means of communicating with current and prospective customers. This includes order updates, quotes, appointment reminders, and customer service interactions.

Message Frequency & Content:
Messages may be sent regarding ongoing projects, reprint requests, promotions, or important updates.

Opt-In Policy:
You will only receive SMS communications if you have provided your phone number via our website, chatbot, forms, or other direct interaction and agreed to receive text messages.

Opt-Out Policy:
You may opt out at any time by replying STOP to any of our text messages. You will receive a final confirmation message and will no longer receive texts from us unless you opt back in.

Data Usage:
Phone numbers collected for SMS are used solely for customer service, operational, or promotional purposes and are never sold or shared with third parties for unrelated marketing.

Help:
Reply HELP at any time to receive contact information or assistance. You may also reach us directly at +1 561-220-1463 or email us at james@biginkgraphics.com

Carrier Disclaimer:
Message and data rates may apply. Text messaging services are supported by major U.S. carriers but are not guaranteed to be delivered.

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5. Cookies and Website Tracking

Our website uses cookies and similar technologies to improve functionality and understand visitor behavior. You can control cookie settings through your browser.

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6. Your Rights and Choices

You may request to access, update, or delete your personal information by contacting us at james@biginkgraphics.com. We will respond promptly in accordance with applicable laws.

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7. Security

We take appropriate security measures to protect your data from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

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8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with the updated effective date. Continued use of our services constitutes your acceptance of those changes.

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9. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Big Ink Graphics
📞 561-386-6896
📧 james@biginkgraphics.com
🌐 https://www.biginkgraphics.com